1. How much is the shipping cost?

Shipping rates are calculated based on the items in your cart. Proceed to Checkout to see final shipping cost. All orders are shipped via USPS or UPS ground.

2. What is the estimate shipping time?

We promise to ship the order within 2 business days after payment is received. The estimate shipping time is between 2-9 days.

3. Do you provide international shipping?

Yes, we ship to Canada. Shipping to Canada starts at $8.99

4. Can the reusable tote bag be machine washed?

Machine wash is not recommended. Our bags can easily be cleaned with the use of wet cloth.

5. What is the return policy?

We guarantee all merchandises sold by Green Concept. If you are not completely satisfied with your purchase, we will replace or refund your item(s) within 30 days. Please ship the return item(s) together with your receipt, name, and email address to:

Green Concept
10755 Scripps Poway Parkway, Suite 390
San Diego, CA 92131
USA

Green Concept reserves the right to decline any refund/exchange if the return does not follow our return policy. If you have additional questions, please feel free to contact us at support@greenconceptonline.com

6. What is the minimum quantity needed for wholesale?

We required a minimum of 100 bags for wholesale. For more detail, please refer to "Wholesale Inquiry" menu at top of the page.

7. How do we contact Green Concept?

Email: support@greenconceptonline.com
Address: 10755 Scripps Poway Pkwy, Suite 390, San Diego, CA 92131, USA
Phone: 858.683.3863